Guidelines

  • Due to weather constraints on some of our products, all outdoor work is typically performed between April 1st and November 15th.
  • Please contact your cemetery prior to our services. Certain cemeteries may not allow vendor service of mausoleums or headstones. If our team is not given permission to provide your service, there will be a flat $75 charge in lieu of performing the requested service.
  • In addition to the cemetery and family name, the location of the gravesite is quite helpful (section, plot, grave #, etc., as noted on the cemetery deed). Prolonged site searches may require an additional fee.
  • All complimentary before and after photos of the memorial are sent via e-mail or text as attachments. A valid e-mail address or mobile phone number must be given to allow for this valuable service.
  • The biological cleaners used on all stonework will show even better results a few weeks (in temperatures above 50°F) after initial cleaning.
  • All work will be performed on accessible areas only. Access blocked by adjoining structures, dense vegetation, or other anomaly cannot be serviced.
  • Top of flat roofs on mausoleums, vault, & crypts over 8 feet high are generally not serviced to the degree of the visual surfaces.
  • Prices listed are subject to increase based on site size. material and condition.
  • Multiple memorials or headstones in one location will be charged at a reduced rate.
  • The customer will be notified by phone if a recommendation or additional service is warranted, based on site evaluation.
  • Please note that embedded stains due to prior damage or chemical attack cannot be rectified with the standard cleaning system, but may be corrected with an alternative treatment.
  • Mausoleums, crypts, etc. require a fee of $200 for a site inspection and estimate. This fee will be deducted from the cost of the services performed at this particular site.
  • Work will not be performed on monuments that are beyond the scope of our standard service, or are deteriorated beyond the safe use of our methodology.
  • Contact us regarding any other services you wish to have performed.